Virtual Service


Automated Cutting Machinery Inc. offers the virtual service program in support of our complete line of cutting machines. This unique package allows our team of experts to remotely diagnose many problems that, in the past, would have required a technician on-site. This reduces downtime and the cost to send a field technician. Troubleshooting and questions can be handled quickly as the operator watches each step on the control.

Features and Benefits:

  • With the push of a button, our team of experts are able to provide remote troubleshooting, software upgrades and expert assistance when needed.
  • MG can also provide operator training using Virtual Service.
  • Virtual Service reduces the time needed to resolve problems.

System Description:

Through the use of your internet connection, we are able to view the same data being displayed to the operator back at our facility. Now through the vast amount of diagnostic information in the Global Control, including an on-board oscilloscope, we can perform remote troubleshooting and updates to your software as necessary.


  • High-speed Internet connection to the Global Control.
  • One-year subscription included with all applicable new machine purchases.

Our subscription renewal rate is $500/year, provided the customer is part of our Preventative Maintenance program. Otherwise, the subscription renewal rate is the regular price of $1,000/year.


Available on all MG machines with the Global Control Plus or Global Control S.